The DoP internal users need to log on to CRM system to work on Complaint Management Process.
• The RDA Office should be responsible the assign the required role (Role: YS: SAP_CRM_DOP_INT_EMP) to DoP
• If the employee has only above mentioned role assigned, then after login, the Complaint search page will directly open.
• If the employee has multiple roles assigned, then they need to select the below mentioned role in the first screen appearing after Log on to perform the Complaint Management activities
SAP T-Code :
ZINT_DIP_EMP
User Manual For CSI-CRM Process pdf
