In majority of the cases it has been found that beat master list downloaded from DPMS web placed in bridge application solves the issue. This is mentioned in FAQs also.
PMA user may be asked to stop and start communication in app atleast once in a day.
By reducing communication time to one minute, they can check themselves whether atleast one article is getting reflected in article tracking.
All the issues are explained in updated FAQs of PMA MIS website.
Users may be asked to go through FAQs.
URL: apps.indiapost.gov.in/pmamis
Username:<User ID Share through eMail>
Password:<Password Shared through eMail
If all the above fails user may be asked to provide app logs and app DB to following email IDs for further analysis and guidance.
Users may be asked to raise ticket in HDMS for speedy settlement of issues:
raveesh.gs@indiapost.gov.in
nibin.m@indiapost.gov.in
raghuram.madgula@indiapost.gov.in
